Student Technical Support - What Can We Assist With?
Online Chat
You can start a chat with us in real time during our normal office hours. Click on the chat icon in the bottom right-hand corner of your screen.
Email Us
You can email our office with any questions you may have. We can be reached directly at studenttechsupport@newhaven.edu.
You can also create a Support Ticket at https://supportservices.newhaven.edu
Call Us
You can call our office during our normal office hours. Our phone number is (203) 932- 8324 option 3.
What can I come into the office for?
- No network connection
- Hardware repair
- Device does not boot
- Virus or malware
- Device won't connect to network (includes gaming & streaming devices)
- Laptop screen replacements are evaluated on a case-by-case basis at the discretion of OIT. Replacements will only be performed if approved by OIT and require the full display assembly with frame and hinge components, not individual components.
What can be done virtually?
- Help connecting to Wi-Fi
- Download Microsoft Office
- Download SPSS
- Download engineering software
- Download other third-party software
- Questions about Microsoft Authenticator
- Questions about university email
- Device won't connect to network (includes gaming & streaming devices)
- Issues logging into myCharger
- Issues logging into Canvas
- Issues logging into university email
- Adding university email to mobile device
- Printing on campus