Connect your devices to ChargerDevices

ChargerDevices is the new network on campus that was designed specifically with student smart devices in mind. All student smart devices such as Apple TVs, Rokus and PlayStations should connect all to ChargerDevices. Find out how to get connected below. Please Note: Each device you intend to connect requires registration and will receive its own unique randomly generated device password.

Step One:

Find out if your device is supported on our network. If you do not see your device listed, please email us at studenttechsupport@newhaven.edu. We will be happy to test your device, and add it to our list. 

Supported
Verified to connect with minimal issues
Unverified
Unverified or untested, details included
Problems
Old technology\may have unsupported issues
Not Supported
Verified obsolete or unsupported
Not Allowed
Not allowed on university wireless
  • Game Consoles
  • Other Devices
  • Smart TVs
  • Streaming Devices
Oculus VR
Verified Compatibility
Gamecube
Obsolete
Nintendo Switch
Verified compatibility
Nintendo Wii/Wii U
Compatible (only 2.4 GHz)
Nintendo DS Family
Compatible (only 2.4 GHz)
Nintendo 2DS/3DS/XL Family
Compatible (only 2.4 GHz)
Playstation
Obsolete
Playstation 2
Obsolete
Playstation 3
Compatible (only 2.4 GHz)
PS4 (1st Gen)
Compatible (only 2.4 GHz)
PS4 Slim
Verified compatibility
PS4 Pro
Verified compatibility
PS5
Verified compatibility
Xbox (original)
Obsolete
Xbox 360
Compatible (only 2.4 GHz)
Xbox One/S/X
Verified compatibility
Xbox Series X
Verified compatibility
Canon
Not supported on wireless (Use USB)
Epson
Not supported on wireless (Use USB)
HP
Not supported on wireless (Use USB)
All routers
Not allowed
Amazon Cloud Cam
Not allowed (Campus safety reasons)
Arlo Security Cam
Not allowed (Campus safety reasons)
Wyze Security Cam
Not allowed (Campus safety reasons)
Geeni Prisma Plus Strip
Verified compatibility
Lumiman Bulbs
Not supported
Merkury Bulbs
Not supported
Philips Hue
Verified compatibility
AHRise Power Block
Verified compatibility
Gosund
Not supported
HeyYa Power Strip
Verified compatibility
Tp-link Kasa Smart Plug
Not supported (requires wi-fi password)
Wemo Gen 1
Untested
Amazon Echo 1st Gen
Verified compatibility
Amazon Echo 2nd Gen
Verified compatibility
Amazon Echo Dot 1st Gen
Verified compatibility
Amazon Echo Dot 2nd Gen
Verified compatibility
Amazon Echo Dot 3rd Gen
Verified compatibility
Amazon Echo Plus
Untested
Amazon Echo Show
Verified compatibility
Apple Homepod
Does not support university authentication methods
Google Home Mini
Verified compatibility
Google Home
Untested
Sonos Speaker
Untested
Amazon FireTV
Verified compatibility
E9 OLED
Verified compatibility
C9 OLED
Verified compatibility
B9 OLED
Verified compatibility
SM 9500
Verified compatibility
SM 9000
Verified compatibility
SM 8600
Verified compatibility
UM 8070
Verified compatibility
UM 7300
Verified compatibility
UM 6900
Verified compatibility
UM 6300
Verified compatibility
SJ 9500
Verified obsolete or unsupported
SJ 8500
Verified obsolete or unsupported
UJ 7700
Verified obsolete or unsupported
LN 5300
Verified obsolete or unsupported
LN 530B
Verified obsolete or unsupported
H9F
Verified compatibility
H8F
Verified compatibility
H9E Plus
Verified compatibility
H8C
Verified obsolete or unsupported
FireTV Edition 4K
Verified compatibility
Q900 / Q900R 8K QLED
Verified compatibility
Q90 / Q90R QLED
Verified compatibility
Q80 / Q80R QLED
Verified compatibility
Q70 / Q70R QLED
Verified compatibility
Q60 / Q60R QLED
Verified compatibility
Q50 / Q50R QLED
Verified compatibility
RU800
Verified compatibility
RU7300
Verified compatibility
RU7100
Verified compatibility
N5300
Unverified or untested
Q9F / Q9 QLED 2017
Unverified or untested
Q8C / Q8 QLED 2017
Unverified or untested
Q7F / Q7 QLED 2017
Unverified or untested
All Roku Smart TVs
Verified compatibility
UH30U
Unverified or untested
UB30U
Unverified or untested
LE653U
Unverified or untested
N7000U
Unverified or untested
A9G OLED
Verified compatibility
A8G OLED
Verified compatibility
X950 G
Verified compatibility
X850 G
Verified compatibility
X800 G
Verified compatibility
A1E OLED
Unverified or untested
X940E
Unverified or untested
X930E
Unverified or untested
6 Series
Verified compatibility
5 Series
Verified compatibility
4 Series
Verified compatibility
FireTV 2019
Verified compatibility
Amazon FireTV 2018
Verified compatibility
L3400U
Unverified or untested
L1400U
Unverified or untested
V Series 2019
Verified compatibility
P Series Quantum X 2019
Verified compatibility
P Series Quantum 2019
Verified compatibility
M Series Quantum 2019
Verified compatibility
P Series Quantum 2018
Verified compatibility
P Series 2018
Verified compatibility
M Series 2018
Verified compatibility
D Series 2018
Verified compatibility
P Series XLED 2017
Unverified or untested
M Series XLED 2017
Unverified or untested
Amazon FireTV 1st Gen
Obsolete
Amazon FireTV 2nd Gen
Obsolete
Amazon FireTV 3rd Gen
Obsolete
Amazon FireTV stick 1st Gen
Obsolete
Amazon FireTV stick 2nd Gen
Verified compatibility
Amazon FireTV 3rd Gen (4K)
Verified compatibility
Amazon FireTV Cube 1st Gen
Verified compatibility
Apple TV 1st Gen
Obsolete
Apple TV 2nd Gen
Obsolete
Apple TV 3rd Gen
Verified compatibility
Apple TV 4th Gen (HD TV)
Verified compatibility
Apple TV 5th Gen (4K)
Verified compatibility
Google Chromecast 1st Gen
Obsolete
Google Chromecast 2nd Gen
Obsolete
Google Chromecast Audio
Obsolete
Google Chromecast Ultra
Verified compatibility
Google Chromecast 3rd Gen
Verified compatibility
Roku 1st Gen
Obsolete
Roku 2nd Gen
Obsolete
Roku 3rd Gen
Obsolete
Roku 4th Gen
Issues with compatibility (poor wireless connection)
Roku Express
Issues with compatibility (poor wireless connection)
Roku Express +
Issues with compatibility (poor wireless connection)
Roku Premiere
Compatible (not recommended for live TV streaming)
Roku Premiere +
Compatible (not recommended for live TV streaming)
Roku Streaming Stick
Compatible (not recommended for live TV streaming)
Roku Streaming Stick +
Untested
Roku Ultra
Verified compatibility

Step Two:

Find your devices MAC address. If you are unsure of where to find your MAC address, please use the table below. 

  • Game Consoles
  • Home Automation
  • Smart TVs
  • Streaming Devices
  • Computers
  • Mobile Phones

Oculus Quest
  • Open the Oculus companion app on your phone
  • Find "Settings" 
  • Select the drop down menu for Quest
  • Choose "More Settings" 
  • Select "About this Headset"

Nintendo Wii

  • On the bottom left-hand side of the home screen select the “Wii” button

  • Click “Wii Settings”

  • Click “Internet”

  • Select “Console Information”

  • Your MAC address will be displayed on the screen

Nintendo Switch

  • Select System Settings from the HOME Menu.
  • Scroll down through the menu and select Internet.
  • The Nintendo Switch console's MAC address will be listed under System MAC Address.

Nintendo 3DS

  • Click the wrench icon to access “System Settings”

  • Click “Internet Settings”

  • Click “Other Information”

  • Click “Confirm MAC Address”

  • Your MAC address will be displayed on the following screen

Nintendo Wii U

  • From the Wii U Menu, select “System Settings”

  • Use the left stick to select “Internet” and press the “A” button

  • Select “View MAC address” and wait for it to display

Sony Playstation 3

  • From the PS3 main menu, select “Settings”

  • Select “System Settings”

  • Select “System Information”

  • Your MAC address will be displayed on the screen

Sony Playstation 4

  • Select “System”

  • Select “System Information”

  • Your MAC address will be displayed on the screen

Sony PSP

  • Turn on the PSP without a game in the system

  • Click the “Home” button

  • Click “Settings”

  • Click “System Settings”

  • Click “System Information”

  • Your MAC address should be displayed on the screen

Sony PS Vita

  • From the home screen, click “Settings”

  • Click “Start”

  • Scroll up, and click the “System” option

  • Click “System Information”

  • Your MAC address will be displayed on the screen

Xbox 360

  • Click “System” app

  • Select “Network Settings”

  • Select the network you wish to find the MAC address for

  • Select “Configure Network”

  • Select the “Additional Settings” on the upper right-hand side

  • Select “Advanced Settings”

  • Your MAC address will be displayed on the screen

Xbox One

  • Press the “Menu” button on your controller

  • Find the “Settings” page

  • Select “Network”

  • Click on “Advanced Settings”

  • Your MAC address will be displayed on the screen labelled “Wireless MAC”

Geeni Prisma Plus Strip

  • Open the Geeni app and from the main devices list select Geeni device
  • Click on the device settings (...) from the top right corner
  • Click on "Device Info"
  • The MAC address will be listed under "Device Info"

Philips Hue

  • The MAC Address of your Hue Bridge can be found on the back of the Bridge on a label with a bar code

AHRise Power Block

  • Downloaded the Smart Life App and have install your power strip to completion
  • Go into the app and and select the device
  • Select the device you are interested in
  • Select the pencil in the top right hand corner of the app
  • Scroll down to "Device information" and select
  • The MAC address will be listed

HeyYa Power Strip

  • Downloaded the Smart Life App and have install your power strip to completion
  • Go into the app and and select the device
  • Select the device you are interested in
  • Select the pencil in the top right hand corner of the app
  • Scroll down to "Device information" and select
  • The MAC address will be listed

Wemo Gen 1

  • The MAC address is printed on the front or the back of the device

OR

  • Go to "Settings"
  • Click on "About"
  • The MAC address will be listed

Samsung

  • Go to your TV’s menu and choose “Network” > “Network Settings”

  • Chose “Wireless” for your connection type

  • Choose to connect to the “Brown-Guest” network

  • On some smart TV’s, you will see the MAC address on the next screen

  • If it is not displayed, go back to the “Menu” and choose “Network” > “Network Status”

Sony

  • Press the “Home Button”

  • Scroll to “Settings”, then press enter

  • Scroll to “Network Setup/Settings”, press enter

  • From the menu, select “Wireless Setup”, press enter

  • Click on “Network Setup” > “Status”

  • The MAC address should display on the screen

Vizio

  • Press the “Menu” button on the remote

  • Select “Network”, then press “OK”

  • Select “Manual Setup”, the press “OK”

  • The MAC address should display on the screen

LG

  • From the Setup menu, select “Connection Setting” and press enter

  • Select “Wireless” and press enter

  • Select “Yes” and press enter – the new connection settings have been set

  • Select an access point or wireless router from the list, and press enter

  • Select the “IP mode Dynamic”

  • Select “Dynamic” to allocate an IP address automatically

  • To see connection status, select “Test” and press enter

  • Select “OK”, and press enter to apply settings

  • The player will prompt you to test the network connection, select “OK” and press enter

Apple TV 4th Generation

  • On the main menu, click “Settings”

  • Select “Network” and click to proceed

  • At the bottom of the page, you will see your MAC address listed as “Wi-Fi address”

Apple TV Older Models

  • On the main menu go to “Settings”

  • Select “About”

  • Your MAC address is listed as “Wireless ID” or “Wi-Fi Address”

  • Alternatively, there is a sticker on the bottom of your device listing a MAC address

  • During initial setup on the wireless network screen, click on “scan again to see all networks” and your MAC address will be listed on the right-hand side of the screen

OR

  • Go to Settings
  • Click on About
  • The MAC address should be displayed

  • Go to the “Settings” menu

  • Select “System”

  • Select “About”

  • You MAC address should be listed

OR

  • During initial setup, choose country/region

  • On the connect to network page, scroll all the way to the right and the MAC address will be listed last

Amazon Echo

  • Open the Amazon Echo App on your mobile device

  • Go to the “Settings” menu, and click Your Name’s Echo

  • Scroll to the bottom and view the MAC address

Amazon Echo 3rd Generation

  • Open the Amazon Echo App on your mobile device

  • Connect to the wireless network being transmitted by your Echo device

  • The wireless MAC address will be displayed at the bottom of your Echo setup screen in the Alexa app

Amazon Kindle Fire

  • From the home screen, tap the “Settings” icon in the upper right-hand corner

  • Choose “Wi-FI”

  • Wi-Fi MAC address is listed

Amazon Kindle Fire (Older Model)

  • From the home screen, tap the “Settings” icon in the upper right-hand corner

  • Choose “More”, and then “Device”

  • Wi-Fi MAC address is listed

  • Plug in your Chromecast and download the Google Home app

  • Click the 3 bars on the top left-hand corner

  • Click on “Devices”, then “Add New Device”

  • Enter your phone’s Wi-Fi settings, and connect directly to your Chromecast

  • Go back to the Google Home app

  • Verify the number on the screen

  • Choose device location

  • Click on 3 dots in top right-hand corner

  • Click “show MAC address”

  • Plug in your Google Home and download the Google Home App on your mobile device

  • Enter the Google Home App and you should see your Google Home as a new device for setup. Once it

    is found the app will attempt to connect to it over Bluetooth

  • On the Connect to Wi-Fi screen, click the three dots on the top right

  • Select “show MAC address”

  • MAC address should be displayed

  • Go to System Preferences
  • Click on Network
  • Click on Advanced
  • Click on Hardware
  • Your MAC address will be listed as MAC address

  • Go to Search 
  • Type in Settings
  • Choose Network & Internet
  • Click on Wi-Fi
  • Click on Hardware Properties 
  • Your MAC address will be listed as Physical address (MAC)

  • Go to Settings
  • Click on General
  • Click on About
  • Your MAC address will be listed as Wi-Fi address

  • Go to Settings
  • Click on About Phone
  • Click on Status or Hardware Information
  • Click on Hardware
  • Your MAC address will be listed as Wi-Fi MAC address
  •  

Step Three:

Obtain a device specific password to connect to ChargerDevices. Click below to register your device using the MAC address found in the previous step.

Step Four:

Connect your device to the ChargerDevices SSID using the password provided from the registration form.

Troubleshooting

Please go here to be sure that your device is supported. If you do not see your device listed, please email studenttechsupport@newhaven.edu so we can schedule a time to test the device on our network and add it to the list.

For a new unused Roku please follow all steps. If your Roku was previously setup you can navigate to your network settings menu and proceed from step 3.

  1. Plug in Roku and let it boot to the initial language option screen.
  2. Select your language and continue
  3. The next screen should display wireless networks to choose, please choose “ChargerDevices”.
    1. *Please note if “ChargerDevices” does not appear you may need to select “Scan again to see all networks”.
  4. The connection will fail initially, this is normal. Depending on your Roku OS version you may receive one of two error messages:
    1. If you receive the message “Unable to Connect”. Click “OK” to go back to wireless option screen.
    2. If you receive a prompt to select “I am at a hotel or college dorm” or “I am at home”. Please select “I am at home”. Then click “OK” on the next screen. *For our network design clicking the first option will lead to incorrect device registration.
  5. In the wireless networks list scroll to “Private network”, but do not click on it. Make note of the Wireless MAC address.
  6. Power down your Roku.
  7. Go to https://devices.newhaven.edu and login with your university credentials.
  8. Click “Create” at the top to bring up the registration form.
  9. Fill out the form fully and submit.
    1. Please make note of the 15-minute wait after registration to power on the Roku.
  10. Power on your Roku
  11. Select “ChargerGuest” from the wireless networks
  12. Your Roku should now connect to “ChargerGuest” and begin updating.
  13. You can now finish the setup of your Roku.

Notes:

*Please note if you selected “I am in a hotel or college dorm” from the menu and proceeded to follow the directions by Roku, you have setup your device incorrectly. This setup will require you to resign in every time the Roku goes to sleep. If you are experiencing this issue, please contact the Student Technical Support Help Desk.

**If you are having any issues with registering your device after 2-3 attempts, please do not keep trying. Please contact Student Technical Support for assistance. Most problems are a quick fix and we can have it setup for you in no time.

***If you are having problems with your wireless signal, reception or live TV streaming through Xfinity. Please visit our supported devices page to see if you are using outdated Roku device. 

  1. After connecting to ChargerDevices you may be presented with a screen titled “Additional authentication needed”.
  2. Select Authenticate now
  3. You will likely be presented with a web page stating, “We were not able to profile your device”.
  4. Wait up to 2 minutes and the screen should disappear on its own. If it does, skip to Step 7.
  5. If the screen does not disappear on its own, click the Xbox Home button to bring up the menu.
  6. Navigate back to the “Network Settings” page.
  7. Once on the “Network Settings” page, click on “Go Offline” and wait 3 minutes.
  8. Now click “Go Online” and the Xbox should reconnect.
  9. Then click on “Advanced Settings”
  10. Check to verify you have an IP address in the 172.17.X.X range.
  • You can connect your Mobile Phone to ChargerDevices to setup and control your device.
  • You can follow the steps above to register your phone, you will just need to perform one additional step. You will need to disable MAC address Randomization.
  • Disable for Apple
  • Disable for Android

Additional Support

Students

StudentTechSupport@newhaven.edu
Phone: 203-932-TECH (Option 2)
Office: Location in Campus Book Store

Staff

help@newhaven.edu
Phone: 203-932-TECH (Option 4)
HelpDesk: https://supportservices.newhaven.edu