Frequently Asked Questions

How do I get an account ?
When new faculty or staff network accounts are created a University email address is also created with the same username and password. The creation of any network account requires that an online network account form be submitted to the Office Information Technology. Please contact your department’s administrative assistant for more information.

How can I read my email ?
Users can check their University email by using either the University’s web-based email interface or by using a mail client such as Outlook or Mac mail.

To access the web-based email or any other Office 365 applications, users can go directly to https://portal.office.com and when prompted, enter their network username and password. The envelope icon in myCharger will also take you to Office 365.

To use a mail client, use the following mail servers:

  • pop3: pop.newhaven.edu – SSL only / Port: 995
  • IMAP: imap.newhaven.edu – SSL only / Port: 993
  • smtp: The University does not provide an external SMTP server. Please use your local ISP’s SMTP server.

Is there a limit to the size of my email account ?
Mailboxes have a cpacity of 50GB. This includes what may be in your Deleted Items, as well as any calendar, folder etc. Users are required to maintain their mailbox below the fixed limit. regularly emptying the Deleted items folder is in importnat step to keeping a mailbox within limits.

Can I forward my University email account to another email address ?
Users can set their University email to forward to an outside account.  The University cannot be responsible for messages that are not received due to spam filters or other rules.  Download PDF

Is there a spam filter on the email server ?
The University of New Haven uses a spam filter by Barracuda which will send you an email up to twice daily with a list of quarantined emails that are suspected to be SPAM. More information can be found here

What can I do to cut down on the spam I receive?
There are several things that users can do to help decrease the amount of spam they receive.

1.  Do not use your University email address to sign-up for non-work-related mailing lists.  Mailing lists are often sold to other “advertisers” which then send unsolicited emails.

2.  NEVER reply to a piece of spam or use an ‘unsubscribe’ link to request that you be taken off a spammer’s mailing list.  Oftentimes, these links are used simply as a way to confirm that the email address they are sending to is valid.

Is there virus protection on the email server?
The university scans emails for viruses in two locations.  All mail originating outside the university is scanned when it passes through the anti-spam devices at the gateway.  If a message has an attached virus, it is either cleaned and delivered or quarantined.  Quarantined messages are listed in the user’s Junk Box but cannot be unjunked.

The scanned external emails are then passed to the Office 365 mail servers where they are scanned again, along with all internal emails.  A different anti-virus package is used at this point to provide greater redundancy.  Once again, if a message has an attached virus, it is cleaned and delivered whenever possible but if it is determined to be uncleanable, the attachments is stripped from the message.

This does not mean a virus cannot get through. An email virus can impact all users at the University of New Haven. All it takes is one user opening an unknown attachment or link.

One quick way to check if the email is valid is to click on the sender’s email address to reveal the actual email address that it was sent from before opening and clicking on any attachment or link. This can be done in the Outlook preview window by clicking the email address. For example the sender may say “Microsoft” but if the email address shows a gmail.com account, this is a virus.

Proceed with caution and when in doubt DELETE it. The Office of Information Technology can always recover a deleted email if necessary.  Questionable emails can also be forwarded to phish@newhaven.edu for review by our staff.

How do I change my password?

Password Reset Instructions
To change your password please go to https://passwordreset.newhaven.edu

You will be required to complete the Self-Service Registration if you have not done so yet. The self-service enrollment will allow you to change your password in the future in the event your password is not working, using pre-answered security questions.

Where do I go if I need help or have more questions?

The OIT Help Desk is available M-F 8:30-4:30 at help@newhaven.edu or 203-932-8324

Spam Quarantine Instructions

Barracuda Essentials is the University of New Haven SPAM blocking service that protects your email.

This user guide will introduce you to the features and capabilities built into Barracuda Essentials to manage your quarantine.

Email Reports

Barracuda will send a Daily Quarantine Email every day at ~9:00am and ~3:00 p.m. This email will show you the date that an email was received, the email address it was from, the subject line and a choice of Web Actions.

  • Deliver: Choosing this option will tell Barracuda to send that email to your Inbox.
  • Whitelist: Choosing this option will tell Barracuda to add this sender to your personal whitelist. Only messages sent directly to you will be ignored by the filter.
  • Note: Emails will auto delete from the quarantine after 30 days.

Accessing the Quarantine

There may be occasions when you want to look in your Quarantine and release an email manually. You can do that in the following way:

  1. Browse to https://ess.barracudanetworks.com
  2. Login using your University email address and password

If the username or password is incorrect, a “Login failed. Please “try again” message will appear.

Working with Quarantined Messages

Once logged in select the Message Log option at the top of the browser window. By selecting “All” in the Message Filter option you will see a list of all the email messages that have been sent to you. Changing the Message Filter to “Quarantined” will show all the messages that are currently in the quarantine.  Below is what the list will look like:

  1. Double-click any message to view it. It will open in a separate window.
  2. To Release an email and allow it to go to your Inbox, double-click the message and click the “Deliver” button
  3. You can also select multiple messages to deliver by checking the box on the left of the messages

Whitelist / Blacklist Senders

  1. You can select any message in your Quarantine and choose to White List or Block the sender. White Listing a sender will prevent it from being blocked in the future, while Blocking will auto-reject those senders and they won’t display in your quarantine.
  2. You can edit or manually add to your Block/White Lists under “Settings” from the top menu bar.

More Information

More detailed use and instruction for your email secuity can be found here:

https://campus.barracuda.com/product/essentials/doc/3211272/barracuda-email-security-service-user-guide