Student Support

Accessing the Network

The University of New Haven offers high speed internet via wired or wireless connectivity throughout all residential and academic buildings. The University of New Haven network is free to USE, but not ABUSE. The University provides these networks for the enhancement of your academic pursuits. If you engage in inappropriate activity, your connectivity privileges may be revoked. For clarification on what is considered inappropriate activity, you can review the terms of the Acceptable Usage Policy.

Wireless

All students should join the wireless network ChargerWifi using your University credentials. ChargerGuest is for our guests of the University, and media devices ONLY. **Streaming and gaming devices need to be pre-registered before connecting to ChargerGuest. You can do so below by clicking on “Register my device now”.

Ethernet

Please contact studenttechsupport@newhaven.edu to have a network jack activated in your dorm room. Include your dorm, room number, and the jack number you would like activated. Not all residential rooms have wired connectivity. Ethernet cables are available for purchase at the University of New Haven Campus Store if you do not have one already.

System Requirements

University of New Haven is an open platform campus with Macs, PCs, and Unix/Linux. You are welcome to use any computer if it meets the minimal system described. Mac OS X 10.0 or newer, Windows 7 or newer, Linux, and wireless N compatible or better.

Connectivity Issues

If you are experiencing network issues, please contact Student Technical Support at studenttechsupport@newhaven.edu, or 203-932-8324 (option 2). Our hours are Monday – Friday, 8:30 AM – 4:30 PM. We are located in Campus Bookstore

How to connect your Smart TV, Streaming or Gaming devices in the residence halls:

  1. Find the wireless MAC address of your device (see instructions below) 
  2. Power down your device and unplug it from the wall
  3. Register your device with the University on a computer by clicking the button below
  4. Connect your device to the wireless network “ChargerGuest”
  5. If you need additional assistance, email Student Technical Support (providing your wireless MAC address) at studenttechsupport@newhaven.edu

How to use a wired connection on an access point:

  1. Find the wired MAC address of your device (see instructions below) 
  2. Power down your device and unplug it from the wall
  3. Register your device with the University on a computer by clicking the button below
  4. Connect your device to the wireless network “ChargerGuest”
  5. If you need additional assistance, email Student Technical Support (providing your wireless MAC address) at studenttechsupport@newhaven.edu

How to find your MAC address:

Streaming Devices

Apple TV 4th Generation

  • On the main menu, click “Settings”

  • Select “Network” and click to proceed

  • At the bottom of the page, you will see your MAC address listed as “Wi-Fi address”

Apple TV Older Models

  • On the main menu go to “Settings”

  • Select “About”

  • Your MAC address is listed as “Wireless ID” or “Wi-Fi Address”

  • Alternatively, there is a sticker on the bottom of your device listing a MAC address

Roku

  • During initial setup on the wireless network screen, click on “scan again to see all networks” and your MAC address will be listed on the right-hand side of the screen

OR

  • Go to Settings
  • Click on About
  • The MAC address should be displayed

Amazon Fire TV

  • Go to the “Settings” menu

  • Select “System”

  • Select “About”

  • You MAC address should be listed

OR

  • During initial setup, choose country/region

  • On the connect to network page, scroll all the way to the right and the MAC address will be listed last

Amazon Echo

  • Open the Amazon Echo App on your mobile device

  • Go to the “Settings” menu, and click Your Name’s Echo

  • Scroll to the bottom and view the MAC address

Amazon Echo 3rd Generation

  • Open the Amazon Echo App on your mobile device

  • Connect to the wireless network being transmitted by your Echo device

  • The wireless MAC address will be displayed at the bottom of your Echo setup screen in the Alexa app

Amazon Kindle Fire

  • From the home screen, tap the “Settings” icon in the upper right-hand corner

  • Choose “Wi-FI”

  • Wi-Fi MAC address is listed

Amazon Kindle Fire (Older Model)

  • From the home screen, tap the “Settings” icon in the upper right-hand corner

  • Choose “More”, and then “Device”

  • Wi-Fi MAC address is listed

Chromecast

*this does not work in iPhones

  • Plug in your Chromecast and download the Google Home app

  • Click the 3 bars on the top left-hand corner

  • Click on “Devices”, then “Add New Device”

  • Enter your phone’s Wi-Fi settings, and connect directly to your Chromecast

  • Go back to the Google Home app

  • Verify the number on the screen

  • Choose device location

  • Click on 3 dots in top right-hand corner

  • Click “show MAC address”

Google Home

  • Plug in your Google Home and download the Google Home App on your mobile device

  • Enter the Google Home App and you should see your Google Home as a new device for setup. Once it

    is found the app will attempt to connect to it over Bluetooth

  • On the Connect to Wi-Fi screen, click the three dots on the top right

  • Select “show MAC address”

  • MAC address should be displayed

Game Consoles

Sony Playstation 3

  • From the PS3 main menu, select “Settings”

  • Select “System Settings”

  • Select “System Information”

  • Your MAC address will be displayed on the screen

Sony Playstation 4

  • Select “System”

  • Select “System Information”

  • Your MAC address will be displayed on the screen

Xbox 360

  • Click “System” app

  • Select “Network Settings”

  • Select the network you wish to find the MAC address for

  • Select “Configure Network”

  • Select the “Additional Settings” on the upper right-hand side

  • Select “Advanced Settings”

  • Your MAC address will be displayed on the screen

Xbox One

  • Press the “Menu” button on your controller

  • Find the “Settings” page

  • Select “Network”

  • Click on “Advanced Settings”

  • Your MAC address will be displayed on the screen labelled “Wireless MAC”

Nintendo Wii

  • On the bottom left-hand side of the home screen select the “Wii” button

  • Click “Wii Settings”

  • Click “Internet”

  • Select “Console Information”

  • Your MAC address will be displayed on the screen

Portable Gaming Devices

Nintendo 3DS

  • Click the wrench icon to access “System Settings”

  • Click “Internet Settings”

  • Click “Other Information”

  • Click “Confirm MAC Address”

  • Your MAC address will be displayed on the following screen

Nintendo Wii U

  • From the Wii U Menu, select “System Settings”

  • Use the left stick to select “Internet” and press the “A” button

  • Select “View MAC address” and wait for it to display

Sony PSP

  • Turn on the PSP without a game in the system

  • Click the “Home” button

  • Click “Settings”

  • Click “System Settings”

  • Click “System Information”

  • Your MAC address should be displayed on the screen

Sony PS Vita

  • From the home screen, click “Settings”

  • Click “Start”

  • Scroll up, and click the “System” option

  • Click “System Information”

  • Your MAC address will be displayed on the screen

Smart TVs

**Before proceeding please check the rear of your TV for MAC address on any information label**

Samsung

  • Go to your TV’s menu and choose “Network” > “Network Settings”

  • Chose “Wireless” for your connection type

  • Choose to connect to the “Brown-Guest” network

  • On some smart TV’s, you will see the MAC address on the next screen

  • If it is not displayed, go back to the “Menu” and choose “Network” > “Network Status”

Sony

  • Press the “Home Button”

  • Scroll to “Settings”, then press enter

  • Scroll to “Network Setup/Settings”, press enter

  • From the menu, select “Wireless Setup”, press enter

  • Click on “Network Setup” > “Status”

  • The MAC address should display on the screen

Vizio

  • Press the “Menu” button on the remote

  • Select “Network”, then press “OK”

  • Select “Manual Setup”, the press “OK”

  • The MAC address should display on the screen

LG

  • From the Setup menu, select “Connection Setting” and press enter

  • Select “Wireless” and press enter

  • Select “Yes” and press enter – the new connection settings have been set

  • Select an access point or wireless router from the list, and press enter

  • Select the “IP mode Dynamic”

  • Select “Dynamic” to allocate an IP address automatically

  • To see connection status, select “Test” and press enter

  • Select “OK”, and press enter to apply settings

  • The player will prompt you to test the network connection, select “OK” and press enter