Student Support

About Blackboard

Blackboard Learn is a virtual learning environment and online course management tool.  Incorporating Blackboard into the course provides students with multiple avenues of knowledge which further enrich their education and learning.

Basic Navigation

Here you can learn about the Blackboard portal, including the home screen, the tabs that are available to you, and general course navigation.

Solving Login Issues

This is where you can find out the best and fastest ways to get into the Blackboard portal, and who to contact when you can't.

Taking Tests/Quizzes

If you have any concerns about how to take or submit a test or quiz, we have a step by step tutorial on how to do so.

Assignments & Discussion Threads

Blackboard allows students to submit assignments electronically to their professor. Learn more here.

Get the Blackboard App

We're putting learning directly in the hands of the students, so you can stay connected with your educational journey anytime, anywhere.

Blackboard Transact

One credential (card or mobile) lets students eat at the dining hall, purchase books and gear, do laundry, get prints & copies, and even pay for a pizza off campus—without cash!

Issue Submitting Office Documents

Internet Explorer 8 downloads Office 2007 or Office 2010 files save as zip files instead of the correct file format. Double-clicking the file extracts the contents into a folder which contains files Office cannot open.

Office 2007 and above save their files in a zipped format. While the file has an extension of .docx, .xlsx, or .pptx, Internet Explorer 8 interprets the file as a .zip file and attaches that extension to the download.

If you have to (or want to) continue using IE8
1. In the upper-right corner of IE8, click on Tools to open the drop down menu;
2. At the bottom of the Tools menu, click Internet Options;
3. In the Internet Options dialog box, select the Security tab;
4. On the Security tab, select the Internet zone, then click the Custom Level button;
5. Scroll about 2/3 down the list to the option “Open file based on content, not file extension” and change the setting to Disable;
6. Click OK;
7. Repeat steps 4-6 for the Local Intranet zone and Trusted Sites zone;
8. Click OK;
9. Close all instances of IE8;
10. Reopen IE8 and it should now recognize Office 2007 and 2010 file extensions when saving email attachments.

Use any alternate, modern browser: Try Firefox, Safari, Chrome, Opera

Questions? Email: amacdougall@newhaven.edu