ChargerWifi - Student Support

Connecting your device to ChargerWifi

ChargerWifi is our most secure network for Students and Faculty/Staff, designed for all computers, mobile devices and tablets.

You can connect your device to ChargerWifi by clicking on the wireless SSID in your device’s list then entering your university network credentials at the prompt.

Computer Operating Systems Please note that your computer needs to match the following requirements to connect to University Wireless due to security requirements. Student Technical Support can assist with an Operating System update.

MacBook - MacOS 10.15, Catalina, or Higher

PC - Windows 10 or 11

Chromebook - Latest Update of ChromeOS

* Please Note: you only need to enter your username and not full email address.

Charger Wi-Fi - Supported Devices

(If you do not see your device listed, please email us at StudentTechSupport@newhaven.edu. We will be happy to test your device and add it to our list.)

Supported

Verified to connect with minimal issues

Unverified

Unverified or untested, details included

Problems

Old technology \ unsupported issues

Not Supported

Verified obsolete or unsupported

Not Allowed

Not allowed on university wireless

Laptops
Tablets
Mobile Phones

Apple

MacBook 2015 or newer
MacBook Pro 2012 or newer
MacBook Air 2012 or newer
MacOS 10.14 or newer

Windows

All laptop vendors supported
Wi-Fi adapter:
- Minimum: Wi-Fi 4(802.11n)
- Recommended: Wi-Fi 5(802.11ac)
Windows OS:
- Minimum: Windows 8.1
- Recommended: Windows 10

Apple

iPad Air 2 or newer
iPad Mini 4 or newer
iPad Pro 1^st Gen or newer
iPad 5^th Gen or newer
Software: iPadOS 13.1 or newer

Android

Galaxy Tab 6 or newer
Android 8.1 Oreo or newer

Kindle

Must support FireOS 7 or newer

Apple

iPhone 6 or newer
iPhone SE or newer
iOS 12.5.3 or newer

Android

Pixel 3 or newer
One Plus 8 or newer
Galaxy S10 or newer
Galaxy Note 8 or newer
Android 8.1 Oreo or newer

Special Connectivity Instructions for Android, Chrome, and Linux-Based Systems

*Please note setting labels may vary by system.

I cannot see wireless in only certain buildings on my Windows laptop

There is a known issue with Intel wireless drivers where they ignore traffic coming from new Wi-Fi 6 access points. Please click Here to update your drivers and correct this problem. If you need more assistance, please stop by the Student Technical Support Office.

I am having issues with intermittent connectivity or slowness on a Windows laptop

Some Intel based Wi-Fi cards need their settings optimized to perform best for our wireless environment. Please click Here to see more information on settings that can be changed to increase performance. If you need additional assistance, please stop by the Student Technical Support Office.

Additional Support

Students

StudentTechSupport@newhaven.edu
Phone: 203-932-TECH (Option 2)
Office: Location in Campus Book Store

Staff

help@newhaven.edu
Phone: 203-932-TECH (Option 4)
HelpDesk: https://supportservices.newhaven.edu