Getting connected to Ethernet

Due to the type of device, you are using or your needs you may want to connect your device via an Ethernet cable. Most of our campus living spaces have Ethernet access for students to utilize on their devices.

What are my options?

  • Access to Ethernet through Xfinity Modem
  • (Wall ports cannot be activated)
  • Wall Jacks
  • Wall Jacks
  • Access Point Switch
  • Wall Jacks
  • Access Point Switch
  • Wall Jacks (some rooms may not have ethernet, ethernet cannot be added in these rooms)
  • Access Point Switch (First floor only)
  • Wall Jacks
  • No Ethernet Available
  • Wall Jacks
  • Access Point Switch
  • Access Point Switch (First floor only)
  • No Ethernet Available
  • Access Point Switch (First floor only)
  • Wall Jacks
  • Access Point Switch
  • Access Point Switch
    • (Only one access point per unit, access points cannot be moved or relocated)
  • Wall Jacks
  • Access Point Switch
  • No Ethernet Available
  • Wall Jacks
  • Access Point Switch

Step One:

Find out if your device is supported on our network. If you do not see your device listed, please email us at studenttechsupport@newhaven.edu. We will be happy to test your device and add it to our list.

Additionally, if you have connected a device we do not have listed, please let us know so we can add it to our list.

Supported
Verified to connect with minimal issues
Unverified
Unverified or untested, details included
Problems
Old technology \ unsupported issues
Not Supported
Verified obsolete or unsupported
Not Allowed
Not allowed on university wireless
Oculus VR
Verified Compatibility
Gamecube
Obsolete
Nintendo Switch
Verified compatibility
Nintendo Wii/Wii U
Compatible (only 2.4 GHz)
Nintendo DS Family
Compatible (only 2.4 GHz)
Nintendo 2DS/3DS/XL Family
Compatible (only 2.4 GHz)
Playstation
Obsolete
Playstation 2
Obsolete
Playstation 3
Compatible (only 2.4 GHz)
PS4 (1st Gen)
Compatible (only 2.4 GHz)
PS4 Slim
Verified compatibility
PS4 Pro
Verified compatibility
PS5
Verified compatibility
Xbox (original)
Obsolete
Xbox 360
Compatible (only 2.4 GHz)
Xbox One/S/X
Verified compatibility
Xbox Series X
Verified compatibility
Canon
Not supported on wireless (Use USB)
Epson
Not supported on wireless (Use USB)
HP
Not supported on wireless (Use USB)
All routers
Not allowed
Amazon Cloud Cam
Not allowed (Campus safety reasons)
Arlo Security Cam
Not allowed (Campus safety reasons)
Wyze Security Cam
Not allowed (Campus safety reasons)
Geeni Prisma Plus Strip
Verified compatibility
Lumiman Bulbs
Not supported
Merkury Bulbs
Not supported
Philips Hue
Verified compatibility
AHRise Power Block
Verified compatibility
Gosund
Not supported
HeyYa Power Strip
Verified compatibility
Tp-link Kasa Smart Plug
Not supported (requires wi-fi password)
Wemo Gen 1
Untested
Amazon Echo 1st Gen
Verified compatibility
Amazon Echo 2nd Gen
Verified compatibility
Amazon Echo Dot 1st Gen
Verified compatibility
Amazon Echo Dot 2nd Gen
Verified compatibility
Amazon Echo Dot 3rd Gen
Verified compatibility
Amazon Echo Plus
Untested
Amazon Echo Show
Verified compatibility
Apple Homepod
Does not support university authentication methods
Google Home Mini
Verified compatibility
Google Home
Untested
Sonos Speaker
Untested
Amazon FireTV
Verified compatibility
E9 OLED
Verified compatibility
C9 OLED
Verified compatibility
B9 OLED
Verified compatibility
SM 9500
Verified compatibility
SM 9000
Verified compatibility
SM 8600
Verified compatibility
UM 8070
Verified compatibility
UM 7300
Verified compatibility
UM 6900
Verified compatibility
UM 6300
Verified compatibility
SJ 9500
Verified obsolete or unsupported
SJ 8500
Verified obsolete or unsupported
UJ 7700
Verified obsolete or unsupported
LN 5300
Verified obsolete or unsupported
LN 530B
Verified obsolete or unsupported
H9F
Verified compatibility
H8F
Verified compatibility
H9E Plus
Verified compatibility
H8C
Verified obsolete or unsupported
FireTV Edition 4K
Verified compatibility
Q900 / Q900R 8K QLED
Verified compatibility
Q90 / Q90R QLED
Verified compatibility
Q80 / Q80R QLED
Verified compatibility
Q70 / Q70R QLED
Verified compatibility
Q60 / Q60R QLED
Verified compatibility
Q50 / Q50R QLED
Verified compatibility
RU800
Verified compatibility
RU7300
Verified compatibility
RU7100
Verified compatibility
N5300
Unverified or untested
Q9F / Q9 QLED 2017
Unverified or untested
Q8C / Q8 QLED 2017
Unverified or untested
Q7F / Q7 QLED 2017
Unverified or untested
All Roku Smart TVs
Verified compatibility
UH30U
Unverified or untested
UB30U
Unverified or untested
LE653U
Unverified or untested
N7000U
Unverified or untested
A9G OLED
Verified compatibility
A8G OLED
Verified compatibility
X950 G
Verified compatibility
X850 G
Verified compatibility
X800 G
Verified compatibility
A1E OLED
Unverified or untested
X940E
Unverified or untested
X930E
Unverified or untested
6 Series
Verified compatibility
5 Series
Verified compatibility
4 Series
Verified compatibility
FireTV 2019
Verified compatibility
Amazon FireTV 2018
Verified compatibility
L3400U
Unverified or untested
L1400U
Unverified or untested
V Series 2019
Verified compatibility
P Series Quantum X 2019
Verified compatibility
P Series Quantum 2019
Verified compatibility
M Series Quantum 2019
Verified compatibility
P Series Quantum 2018
Verified compatibility
P Series 2018
Verified compatibility
M Series 2018
Verified compatibility
D Series 2018
Verified compatibility
P Series XLED 2017
Unverified or untested
M Series XLED 2017
Unverified or untested
Amazon FireTV 1st Gen
Obsolete
Amazon FireTV 2nd Gen
Obsolete
Amazon FireTV 3rd Gen
Obsolete
Amazon FireTV stick 1st Gen
Obsolete
Amazon FireTV stick 2nd Gen
Obsolete
Amazon FireTV 3rd Gen (4K)
Verified compatibility
Amazon FireTV Cube 1st Gen
Obsolete
Amazon FireTV Streaming Stick 4k 1st Gen
Verified Compatibility 100%
Apple TV 1st Gen
Obsolete
Apple TV 2nd Gen
Obsolete
Apple TV 3rd Gen
Obselette
Apple TV 4th Gen (HD TV)
Verified compatibility
Apple TV 5th Gen (4K)
Verified compatibility
Google Chromecast 1st Gen
Obsolete
Google Chromecast 2nd Gen
Obsolete
Google Chromecast Audio
Obsolete
Google Chromecast Ultra
Verified compatibility
Google Chromecast 3rd Gen
Verified compatibility
Roku 1st Gen
Obsolete
Roku 2nd Gen
Obsolete
Roku 3rd Gen
Obsolete
Roku 4th Gen
Issues with compatibility (poor wireless connection)
Roku Express
Issues with compatibility (poor wireless connection)
Roku Express +
Issues with compatibility (poor wireless connection)
Roku Premiere
Compatible (not recommended for live TV streaming)
Roku Premiere +
Compatible (not recommended for live TV streaming)
Roku Streaming Stick
Compatible (not recommended for live TV streaming)
Roku Streaming Stick +
Untested
Roku Ultra
Verified compatibility

Step Two:

Find your device’s MAC address. If you are unsure of where to find your MAC address, please use the table below. 

Oculus Quest
  • Open the Oculus companion app on your phone
  • Find "Settings" 
  • Select the drop down menu for Quest
  • Choose "More Settings" 
  • Select "About this Headset"

Nintendo Wii

  • On the bottom left-hand side of the home screen select the “Wii” button

  • Click “Wii Settings”

  • Click “Internet”

  • Select “Console Information”

  • Your MAC address will be displayed on the screen

Nintendo Switch

  • Select System Settings from the HOME Menu.
  • Scroll down through the menu and select Internet.
  • The Nintendo Switch console's Wired MAC address will be listed under System MAC Address.

Nintendo Wii U

  • From the Wii U Menu, select “System Settings”

  • Use the left stick to select “Internet” and press the “A” button

  • Select “View MAC address” and wait for it to display

Sony Playstation 3

  • From the PS3 main menu, select “Settings”

  • Select “System Settings”

  • Select “System Information”

  • Your Wired MAC address will be displayed on the screen

Sony Playstation 4

  • Select “System”

  • Select “System Information”

  • Your Wired MAC address will be displayed on the screen

Xbox 360

  • Click “System” app

  • Select “Network Settings”

  • Select the network you wish to find the MAC address for

  • Select “Configure Network”

  • Select the “Additional Settings” on the upper right-hand side

  • Select “Advanced Settings”

  • Your MAC address will be displayed on the screen

Xbox One

  • Press the “Menu” button on your controller

  • Find the “Settings” page

  • Select “Network”

  • Click on “Advanced Settings”

  • Your MAC address will be displayed on the screen labelled “Wireless MAC”

Samsung

  • Go to your TV’s menu and choose “Network” > “Network Settings”

  • Chose “Wired” for your connection type

  • On some smart TV’s, you will see the MAC address on the next screen

  • If it is not displayed, go back to the “Menu” and choose “Network” > “Network Status”

Sony

  • Press the “Home Button”

  • Scroll to “Settings”, then press enter

  • Scroll to “Network Setup/Settings”, press enter

  • From the menu, select “Wired or Ethernet Setup”, press enter

  • Click on “Network Setup” > “Status”

  • The MAC address should display on the screen

Vizio

  • Press the “Menu” button on the remote

  • Select “Network”, then press “OK”

  • Select “Manual Setup”, the press “OK”

  • The MAC address should display on the screen

LG

  • From the Setup menu, select “Connection Setting” and press enter

  • Select “Wired” and press enter

  • Select “Yes” and press enter – the new connection settings have been set

  • Select the “IP mode Dynamic”

  • Select “Dynamic” to allocate an IP address automatically

  • To see connection status, select “Test” and press enter

  • Select “OK”, and press enter to apply settings

  • The player will prompt you to test the network connection, select “OK” and press enter

Apple TV 4th Generation

  • On the main menu, click “Settings”

  • Select “Network” and click to proceed

  • At the bottom of the page, you will see your MAC address listed as “Ethernet address”

Apple TV Older Models

  • On the main menu go to “Settings”

  • Select “About”

  • Your MAC address is listed as “Ethernet ID" or "Ethernet MAC"

  • Alternatively, there is a sticker on the bottom of your device listing the wired MAC address, or ethernet MAC address

  • Go to the Roku Home screen
  • Select Settings and press the OK button.
  • Select System and press the OK button.
  • Select About and press the OK button.
  • The wired MAC address is listed next to Ethernet MAC Address.

  • Go to the “Settings” menu

  • Select “System”

  • Select “About”

  • You MAC address should be listed

OR

  • During initial setup, choose country/region

  • On the connect to network page, scroll all the way to the right and the MAC address will be listed last

  • Go to System Preferences
  • Click on Network
  • Click on Ethernet on the left tab
  • Click on Advanced
  • Click on Hardware
  • Your MAC address will be listed as MAC address

Option 1

  • Go to Search 
  • Type in Settings
  • Choose Network & Internet
  • Click on Ethernet or Wired
  • Click on Hardware Properties 
  • Your MAC address will be listed as Physical address (MAC) or Wired MAC Address

 

Option 2

  • Click the Windows Start Menu in the bottom left
  • Type in CMD
  • Once Command Prompt is open, type in the following command
    • ipconfig/all
  • Under Ethernet adapter Ethernet
  • The Physical Address (MAC) will be listed

Step Three:

Once you have your MAC address, here is where you will register your device to be able to connect to the ethernet. Please click “Register My Device Now” to get started. After you finish the registration, please return back to this page and follow step 4.

Step Four:

Please follow the instructions under the picture that looks like your ethernet port.

Wall Jacks

Wall jacks will need to be activated manually by the Office of Information Technology staff. You can request to have your wall jack activated by clicking on the button below and submitting the online form.

Access Points

Access point switch ports are already activated. Once you have registered your device, you can then plug your device into E1, E2 or E3 port. * Note E0 port cannot be used.

Troubleshooting

  • Please unplug your device from the access point, and then plug it back in after 3 minutes. 
  • Due to the building design of Westside, Parkview, and Forest Hills, there are no ethernet ports available to use. We apologize for the inconvenience. If you are having wireless network issues, please contact studenttechsupport@newhaven.edu

Additional Support

Students

StudentTechSupport@newhaven.edu
Phone: 203-932-TECH (Option 2)
Office: Location in Campus Book Store