Getting connected to Ethernet

Due to the type of device, you are using or your needs you may want to connect your device via an Ethernet cable. Most of our campus living spaces have Ethernet access for students to utilize on their devices.

What are my options?

  • Wall Jacks
  • Wall Jacks
    • All jacks are active, you can plug in immediately
  • Access Point Switch
  • Wall Jacks
  • Access Point Switch
  • Wall Jacks
    • All jacks are active, you can plug in immediately
  • Access Point Switch (First floor only)
  • Wall Jacks
  • Wall Jacks
  • Access Point Switch
  • No Ethernet Available
  • Access Point Switch (First floor only)
  • Wall Jacks
  • Access Point Switch
  • Wall Jacks
  • Access Point Switch
  • No Ethernet Available
  • Wall Jacks
  • Access Point Switch
  • Access Point Switch

How do I activate my Ethernet?

Wall Jacks

Wall jacks will need to be activated by the Office of Information Technology staff. You can request to have your wall jack activated by clicking on the button below and submitting the online form. * Note: Bergami and Celentano wall jacks do not require activation.

Access Points

Access point switch ports are already activated. You will need to register your device’s wired MAC address. Click the button below to register your device, then plug your device into E1, E2 or E3 port. * Note E0 port cannot be used.

Troubleshooting

  • Please unplug your device from the access point, and then plug it back in after 3 minutes. 
  • Due to the building design of Westside, there are no ethernet ports available to use. We apologize for the inconvenience. If you are having wireless network issues, please contact
  • studenttechsupport@newhaven.edu
  • The ethernet ports in Bergami and Celentano are all active. If you are having issues with getting a connection, please email studenttechsupport@newhaven.edu

Additional Support

Students

StudentTechSupport@newhaven.edu
Phone: 203-932-TECH (Option 2)
Office: Location in Campus Book Store

Staff

help@newhaven.edu
Phone: 203-932-TECH (Option 4)
HelpDesk: https://supportservices.newhaven.edu