Student Technical Support
Online Chat
You can start a chat with us in real time during our normal office hours. Click on the chat icon in the bottom right-hand corner of your screen. We are available Monday - Friday, from 8:30AM - 4:30PM.
Email Us
You can email our office with any questions you may have. We can be reached directly at studenttechsupport@newhaven.edu.
You can also create a Support Ticket at https://supportservices.newhaven.edu
We are available Monday – Friday, from 8:30AM – 4:30PM.
What can I come into the office for?
- No network connection
- Hardware repair
- Device does not boot
- Virus or malware
- Device won't connect to network (includes gaming & streaming devices)
What can be done virtually?
- Help connecting to Wi-Fi
- Download Microsoft Office
- Download SPSS
- Download engineering software
- Download other third-party software
- Questions about DUO
- Questions about university email
- Device won't connect to network (includes gaming & streaming devices)
- Issues logging into myCharger
- Issues logging into Canvas
- Issues logging into university email
- Issues using DUO
- Adding university email to mobile device
- Xfinity Stream on Campus
- Printing on campus
If you do not see your issue listed, please contact our office at studenttechsupport@newhaven.edu, so we can add it to our list above.
Unfortunately, Student Tech Support cannot aid in the replacement/repair of screens of any kind.