Student Support

Student Technical Support

Online Chat

You can start a chat with us in real time during our normal office hours. Click on the chat icon in the bottom right-hand corner of your screen. We are available Monday - Friday, from 8:30AM - 4:30PM.

Email Us

You can email our office with any questions you may have. We can be reached directly at studenttechsupport@newhaven.edu. We are available Monday – Friday, from 8:30AM – 4:30PM.

What can I come into the office for?

  • No network connection
  • Hardware repair
  • Device does not boot
  • Virus or malware
  • Device won't connect to network (includes gaming & streaming devices)

What can be done virtually?

  • Help connecting to Wi-Fi
  • Download Microsoft Office
  • Download SPSS
  • Download engineering software
  • Download other third-party software
  • Questions about DUO
  • Questions about university email
  • Device won't connect to network (includes gaming & streaming devices)
  • Issues logging into myCharger
  • Issues logging into Blackboard
  • Issues logging into university email
  • Issues using DUO
  • Adding university email to mobile device
  • Xfinity Stream on Campus
  • Printing on campus
If you do not see your issue listed, please contact our office at studenttechsupport@newhaven.edu, so we can add it to our list above.