Roll Back Windows Updates - KB5033375
If you are experiencing issues connecting your Windows 11 device to ChargerWiFi after December 12, 2023, it may be due to a Windows update causing these issues. This update, KB5033375, is known to cause wireless issues broadly, extending beyond the scope of the University.
Step 1:
Plug in your laptop. As this process may take time, it is crucial your laptop is plugged in while the update is uninstalling.
Step 2:
Go to the Windows start menu and type in Updates
Step 3:
Click Update History under More Options
Step 4:
Click Uninstall Updates
Step 5:
Click Uninstall next to the updates you wish to uninstall. Usually it is best to uninstall any updates from the last 7 days if you are experiencing an issue.
Step 6:
Once you see that the update is uninstalled, restart your computer. This process usually takes 10 – 15 minutes. Please be sure that your computer is plugged in and charging before proceeding
Once your computer restarts, please see if your issue is resolved.
If it is not, you can visit Student Tech Support. Our hours are Monday – Friday from 8:30am – 4:30pm located in the Campus Store.