Who do I contact?
- Can't log into admissions portal?
- Help with changing personal information.
- Transfer In/Out
Graduate Admissions
- Email: graduate@newhaven.edu
- Phone: (203) 932-7440
Undergraduate Admissions
- Email: admissions@newhaven.edu
- Phone: (203) 932-7319
Please note all departments are very busy at this time. If you call, be sure to leave a voicemail with your full name, student ID number, and the reason for calling. If you email, provide as much information as possible. Please allow up to 24 hours for a response during busy times.
- I can't log into my UIS portal.
- I-20 help
- VISA help
- Email: UIS@newhaven.edu
- Phone: (203) 932-7475
Please note all departments are very busy at this time. If you call, be sure to leave a voicemail with your full name, student ID number, and the reason for calling. If you email, provide as much information as possible. Please allow up to 24 hours for a response during busy times.
- Why can’t I register for classes?
- I want to change my preferred name.
- How do I register for classes (you can also talk to your advisor)
- Email: registrar@newhavene.edu
- Phone: (203) 932-7309
Please note all departments are very busy at this time. If you call, be sure to leave a voicemail with your full name, student ID number, and the reason for calling. If you email, provide as much information as possible. Please allow up to 24 hours for a response during busy times.
- I can’t log into ePay
- I have a question about my deposit
- I need to pay my bill
- Email: bursar@newhaven.edu
- Phone: (203) 932-7217
Please note all departments are very busy at this time. If you call, be sure to leave a voicemail with your full name, student ID number, and the reason for calling. If you email, provide as much information as possible. Please allow up to 24 hours for a response during busy times.
- I have a hold from Health Services
- I can’t log into my health services portal.
- Email: healthservices@newhaven.edu
- Phone: (203) 932-7079
Please note all departments are very busy at this time. If you call, be sure to leave a voicemail with your full name, student ID number, and the reason for calling. If you email, provide as much information as possible. Please allow up to 24 hours for a response during busy times.
- I have a question regarding my scholarship
- I need help with Financial Aid
- Email: financialaid@newhaven.edu
- Phone: (203) 932-7315
Please note all departments are very busy at this time. If you call, be sure to leave a voicemail with your full name, student ID number, and the reason for calling. If you email, provide as much information as possible. Please allow up to 24 hours for a response during busy times.
I Haven’t Received My Student Account Notification Email Yet
I Haven't Received My Student Account Notification Email Yet
Follow these steps if you're waiting for your student account notification email containing your credentials:
Have you uploaded a copy of your VISA yet (if applicable)?
- If Yes, proceed to the next step.
- If No, please upload your VISA. For assistance, view UIS's contact information on the left side.
Did you pay your deposit?
- If Yes, proceed to the next step.
- If No, please pay your deposit. If you need help, view the Admissions and Bursar's contact information on the left side.
Has it been more than 3 business days since you paid your deposit and uploaded your VISA (if applicable)?
- If Yes, check your spam/junk folders. If the email is not there, email student tech support at studenttechsupport@newhaven.edu.
- If No, please wait 3 business days after paying your deposit.
- DUO is asking for a bypass code
- I cannot log into myCharger
- Other tech support related questions
Please click here to go to the main Student Tech Support webpage which contains answers to many of your questions. You will also find contact information here.
Please note all departments are very busy at this time. If you call, be sure to leave a voicemail with your full name, student ID number, and the reason for calling. If you email, provide as much information as possible. Please allow up to 24 hours for a response during busy times.