Welcome New Students
Below you will find step-by-step instructions on how to create a password for your University of New Haven account, set up DUO two-factor authentication (required), and download Outlook to your mobile device. Video instructions are also included for your convenience. After completing these steps, please click here to go to our technical support page for any additional technical help questions.
Here is what you will need to set up your account:
Computer
To set up account properly, please follow all of the steps on a computer, not your phone. Using only a phone will cause setup issues with DUO MFA setup.
Cell Phone
Your phone is required for only one step. On your computer screen, when prompted, you will scan the QR code shown on your computer screen to activate DUO Mobile.
~ 10 Minutes
Setting up your account usually only takes about 10 minutes! Please carefully read the below instructions below to set up your account.
Step one: Setting up your password (required)
Please follow these step-by-step instructions
- Receive email entitled “Student Account Notification” from Student Tech Support with your new student ID and email address.
- Please visit https://passwordreset.microsoftonline.com/ to create your password for the first time. You must complete this step.
- Enter your new email address and the captcha in the image.
- Click “I forgot my password”
- Click “Email” to have a verification code sent to the same email address your student account notification email went.
- Receive and enter Verification Code
- Set your new password.
- Your new password has been set. You will receive a confirmation email to both your personal email account and your new student email account.
(You will only be prompted for DUO Mobile setup if you are currently registered for classes*)
Step two: Setting up DUO (required)
Please note that if you are not prompted to set up DUO on your account, you can skip this step. This means you are not yet registered for classes. Once you register for classes and try to log in, you can follow the on screen instructions to set up DUO Mobile MFA.
DUO is an added layer of security to ensure no one is logging in with your account. With Duo’s single-tap, user-friendly interface, users can quickly verify their identity by approving push notifications before accessing applications. It’s just as quick to deny an unfamiliar login attempt, so users can easily stop fraudulent attempts to access personal data. To learn more, including how to enroll and manage devices, review the DUO Everywhere Frequently Asked Questions.
Please click here for step by step instructions on how to set up DUO or view the video below.
Part 1: Log into your account
Part 2: Download DUO and Scan
Step three: Setting up Outlook on your mobile device
Please click here for help setting up Microsoft Office 365.
Below are instructions on how to download outlook to your mobile device.
Please note: Outlook is the University of New Haven’s only supported email client and we highly recommend using it for the best experience.
Apple
1. Click the apple icon above to be taken to the App Store to download Microsoft Outlook.
2. Open the “Microsoft Outlook” application
3. Enter your student email address and password
4. Verify with DUO
5. Click “Save”
6. You’ve added your account
Android
1. Click the android icon above to be taken to the App Store to download Microsoft Outlook.
2. Open the “Microsoft Outlook” application
3. Enter your student email address and password
4. Verify with DUO
5. Click “Save”
6. You’ve added your account
Please visit our page here to learn more about known issues and fixes that are implemented.